Introduction to Benchmarking
About the eLearning Course
In this introduction to benchmarking course, you'll gain a holistic understanding of the essential practice of benchmarking and its application within the APQC framework. APQC has developed a robust four-phase methodology for conducting benchmarking exercises. Throughout this course, you will explore each phase to gain an understanding of the steps and techniques to conduct effective benchmarking and achieve higher-quality results. APQC guides you through creating surveys, gathering and validating data, and sharing actionable results that guide organizations to accelerate innovation and change.
This course is designed as a collaboration between APQC and The Competency
Alliance (TCA).
Target Audience
Business leaders needing to manage and improve performance, benchmarking specialists, researchers, measurement specialists, process design and improvement specialists
You Will Learn
- Define what a benchmark is and how to use benchmarking
- Describe and identify the different forms of benchmarking
- Understand the benchmarking methodology
- Plan ethical benchmarking in an organization
Course Content
- Overview and Concepts
- Benchmarking Methodology
- Ethical Benchmarking
