Prioritizing and Implementing Process Improvement

The Prioritizing and Implementing Process Improvement course provides a practical introduction to the techniques and strategies used to identify, prioritize, and implement improvement opportunities within existing business processes. Designed for beginner to intermediate practitioners, the course guides participants through the full lifecycle of process improvement—from understanding foundational concepts to applying analytical tools and executing improvement plans.

Participants will gain an understanding of proven methods such as benchmarking, stakeholder analysis, heat mapping, and prioritization techniques. By the end of the course, learners will be equipped to develop actionable roadmaps and lead successful process improvement initiatives.

This course is designed as a collaboration between APQC and The Competency
Alliance (TCA).

Target Audience

• Process management leaders, improvement practitioners, and SMEs who will be designing, improving, and leading processes.
• Process workers, managers, and change agents who need skills to improve process performance and outcomes.
• Team leads or functional managers seeking to improve team performance through process enhancements.
• Project managers working on initiatives that streamline workflows or improve service delivery.

You Will Learn

• Understand the core concepts of process improvement and process management
• Explore various approaches to process improvement
• Learn to identify and assess improvement opportunities and understand the purpose of prioritization to develop a process improvement roadmap
• Understand how to prioritize opportunities and select the right improvement approach based on goals and metrics
• Gain strategies for implementing process improvements

Product Details