Introduction to Process
e-Learning
About the eLearning Course
This course introduces the concepts, terminology, skills, and techniques that allow us to get control of the work we do in our organizations. Understanding that work only gets done through process, how we design, document, manage, and support processes over time is stronger when we apply proven process and process management practices. Participants will leave this course with a roadmap of process techniques and how they fit across the process lifecycle for any work process. This course is designed as a collaboration between The Competency Alliance (TCA) and the American Productivity & Quality Center (APQC).
Target Audience
- Any worker, manager, or leader that understands process is how all work gets completed
You Will Learn
- Understand the basics of any process
- Illustrate different types of processes
- Apply Understanding of Process context to the scope and details of a process
- Recognize the phases of a Process lifecycle
- Evaluate Process knowledge components
- Understand the importance of Process measures and controls
- Differentiate Process improvement Approaches
