Renewals Specialist

At The Competency Alliance, we are all about developing products that help build performance-ready professionals through community, knowledge sharing, and skills development when, where, and how our clients need it. It all started 22 years ago with a simple idea: to deliver important but not unique, high quality, competency-based technical learning with a team of world class instructors. We are now embracing new possibilities, driven by energy and digital transformation, including renewable/net zero energy and capabilities enabled by our digital world.

We are seeking a Renewal Specialist that will focus on current clients and sales to consult and sell all renewal product options including multiyear and coterminous renewals and up-sell new solutions. This position will also assist in maintaining client data, including general administrative support to TCA’s sales teams to maximize the productivity of our sales team.

The Renewals Specialist will partner with account managers, sales management, customer service and internal partners to retain and expand user revenue. The successful candidate will work with our sales team to produce and present compelling customer proposals, ensuring that contracts are renewed on time and quoted accurately. We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguity, operating in a fast-growing environment, and solving problems with limited oversight. The ideal candidate will demonstrate that they can or have partnered closely with cross-functional teams, deliver tasks, project manage complex initiatives and make data-driven decisions, and will have had experience crafting and structuring deals, and building scalable processes.

A successful candidate will have a demonstrated ability to think strategically and analytically to identify cross-functional challenges and build consensus, within team and across functions, to execute against fluctuating volumes and complex projects.

NOTE: Applicants must reside in OK, TX, MI, NJ, CO, or WY

• Proactively manage renewal pipelines and activity / engagement milestones

• Establishing a framework and process to track, manage and maximize renewal contracts

• Research customer purchase and renewal history and make recommendations based on prior activity

• Partnering with the sales team and assist in selling renewals and promoting expansion and up-sell opportunities

• Preparing renewal quotes for current contracts

• Contacting and follow-up with customers and partners to ensure a timely renewal process

• Preparing forecasts of contract renewal bookings

• Manage KPIs relating to renewal coverage scope by segment / region

• Identify and optimize repeatable and scalable processes, looking to automate, re-tool, and process improve as appropriate

• Help cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment

• Report out on a regular weekly, monthly, and quarterly cadence to key stakeholders, with a strong analytical approach and crisp communication style

• Excellent customer service and communication skills (verbal and written, both internal and external to the organization) with the ability to actively listen to management, subordinates, peers, and clients in order to understand the points being made and ask questions as appropriate

• Proven track record in successfully owning and delivering manual and automated processes

• Strong leadership experience, including cultivating high-performance, positive team culture and developing close, cross functional partnerships

• Sound business judgement, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results

• Excellent attention to detail and a commitment to both accuracy and quality

• Experience working within a high-growth, technology company with the ability to operate successfully in a lean, fast-paced organization

• Highly organized, multi-tasking skills, taking ownership and being efficient in ambiguous situations

• Excellent MS Office skills required

• Minimum of 3 years of CRM experience required

• Microsoft Dynamics Customer Experience preferred

Education: Bachelor’s degree required

Experience:

• 5+ years of experience in Renewals, Sales/Account Management, or Customer Success ideally in a tech environment
• Energy industry experience would be a plus

Occasionally may lift between 5-25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately quiet. The work environment is primarily indoors. The position does not typically travel.

*The job ad is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required by the employee. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time due to reasonable accommodations or other reasons.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment VISA at this time. Applicants must reside in OK, TX, MI, CO, NJ, or WY.

TCA provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

All qualified candidates may apply be emailing your resume to hr@tcalliance.com. Please be sure and indicate “Renewals Specialist” in the subject line of your email.